Please allow 2 to 3 business days for processing. Ground shipping in the continental United States. Overnight and expedited shipping is available at an additional charge.

International Shipping:

No international shipping without full authority and acceptance of the responsibility for international duties and taxes which are the sole responsibility of the purchaser.
For international shipments, the customer credit card will be billed in two stages Product and Shipping first and then duties and customs.
Contact sales@switchheels.com for further information on international shipments.


We process and ship orders during our normal business hours. These are Monday through Friday, 9:00 am to 6:00 pm CET. The goods are ready for dispatch no later than one working day after receipt of payment.

Delivery Times

Delivery country DHLDHL Express
Germany 2-3 business days 1-2 workdays
European Union 3-7 business days 2-3 business days
Great Britain 3-7 business days 2-3 business days
Switzerland 3-7 business days 2-3 business days
United States 3-4 work days
Australia- 3-4 work days

Delivery Countries
Currently we ship to all countries of the European Union as well as to the USA, Switzerland and Australia.

Return Policy

Exchanges Only

If goods are damaged or improper size – return for a store credit within three days of receipt. Customer is responsible for all shipping costs except when there is a damage


We hope you are satisfied with your order. If this is not the case, you can easily return your purchased items within 14 days of delivery. For a return of the goods, you have the opportunity to receive a pre-franked return slip by mail, as long as the country of delivery is the same. Simply write us a short message to sales@switchheels.com.

Of course you can always return the goods via another consignor. However, we do not accept returns that are sent freight forward.

Return costs

The shipping cost for your return takes over Switchheels.


A direct exchange of an article is unfortunately not possible. If you wish an article in a different size, color or a completely different article, we ask you to order it again. Just send us your first order back. We will refund you the purchase price within 14 days after receipt of the return.

Customer Service

For additional information or further questions, please contact our customer service.
Send us an e-mail to sales@switchheels or call us: 586 447 6444.
We are available Monday through Friday from 09:00 to 5:00 EST


Once the order has been completed, a confirmation email will be sent to you. Once your payment details are approved, your shipping address is verified and the item is in stock, the order will be processed. If you have not received a confirmation email after your order, please write to sales@Switchheels.com..

If an article is no longer available, the message in red text “Article currently not available” appears on the article page. Some shoes can be pre-ordered.
Email us at sales@Switchheels.com and we will notify you as soon as they become available again.


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