FAQ

Shipping

Please allow 2 to 3 business days for processing. Ground shipping in the continental United States. Overnight and expedited shipping is available at an additional charge.

International Shipping:

No international shipping without full authority and acceptance of the responsibility for international duties and taxes which are the sole responsibility of the purchaser.
For international shipments, the customer credit card will be billed in two stages Product and Shipping first and then duties and customs.
Contact sales@switchheels.com for further information on international shipments.

Delivery

We process and ship orders during our normal business hours. These are Monday through Friday, 9:00 am to 6:00 pm CET. The goods are ready for dispatch no later than one working day after receipt of payment.

Delivery Times

Delivery country DHLDHL Express
Germany 2-3 business days 1-2 workdays
European Union 3-7 business days 2-3 business days
Great Britain 3-7 business days 2-3 business days
Switzerland 3-7 business days 2-3 business days
United States 3-4 work days
Australia- 3-4 work days

Delivery Countries
Currently we ship to all countries of the European Union as well as to the USA, Switzerland and Australia.

Return Policy

Exchanges Only

If goods are damaged or improper size – return for a store credit within three days of receipt. Customer is responsible for all shipping costs except when there is a damage

Returns

We hope you are satisfied with your order. If this is not the case, you can easily return your purchased items within 14 days of delivery. For a return of the goods, you have the opportunity to receive a pre-franked return slip by mail, as long as the country of delivery is the same. Simply write us a short message to sales@switchheels.com.

Of course you can always return the goods via another consignor. However, we do not accept returns that are sent freight forward.

Return costs

The shipping cost for your return takes over Switchheels.

Exchange

A direct exchange of an article is unfortunately not possible. If you wish an article in a different size, color or a completely different article, we ask you to order it again. Just send us your first order back. We will refund you the purchase price within 14 days after receipt of the return.

Customer Service

For additional information or further questions, please contact our customer service.
Send us an e-mail to sales@switchheels or call us: 586 447 6444.
We are available Monday through Friday from 09:00 to 5:00 EST

FAQ

HOW DO I KNOW THAT MY ORDER HAS BEEN RECEIVED?
Once the order has been completed, a confirmation email will be sent to you. Once your payment details are approved, your shipping address is verified and the item is in stock, the order will be processed. If you have not received a confirmation email after your order, please write to sales@Switchheels.com..

MY DESIRED ITEM IS OUT OF STOCK, WHAT CAN I DO?
If an article is no longer available, the message in red text “Article currently not available” appears on the article page. Some shoes can be pre-ordered.
Email us at sales@Switchheels.com and we will notify you as soon as they become available again.

TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Switcheels. The collective work includes works that are licensed to Switcheels. Copyright 2016, Switcheels ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Switcheels or purchasing Switcheels products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Switchheels or to purchase Switchheels products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Switchheels. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Switchheels used in the site are trademarks or registered trademarks of Switchheels

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Switcheels disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Switchheels does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Switcheels does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Switcheels shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Switcheels has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Switchheels product is mistakenly listed at an incorrect price, Switchheels reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Switcheels reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Switchheels shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Switcheels without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Switchheels may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Switcheels.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Switchheels products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Switchheels products) must be commenced within one (1) year after the claim or cause of action arises. Switcheels failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Switcheels may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Switchheels or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Switchheels does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Switchheels is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Switcheels reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Switcheels in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Switcheels, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Switcheels may link to sites operated by third parties. However, even if the third party is affiliated with Switchheels, Switchheels has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Switchheels. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Switchheels seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).